Reference

Terms and Conditions That Govern Your pk18 Account

These terms set out what you agree to when you open and use your pk18 account — covering deposits through JazzCash, Easypaisa, and Raast, how your account is managed, and what we both expect from each other.

Account EligibilityJazzCash & Easypaisa Deposit RulesRaast Payment TermsWithdrawal ConditionsAccount Suspension Policy
pk18 Terms and Conditions That Govern Your pk18 Account
TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how a term has been applied to your account, our support team is the right place to start. Raise your question through the channel that suits you — we will confirm receipt and follow up with a specific answer tied to your account details and the term in question.

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a terms query directly. Our team will reference the specific clause and respond with a clear, account-level answer.

Email Support

Send your terms or eligibility question to our support address shown in your account settings. Include your account ID so we can pull your transaction and policy history.

Account Help Centre

The Help Centre inside your account covers common terms questions — payment disputes, account suspension queries, and wallet verification steps are all documented there.

HOW WE OPERATE

Our Commitments Under These Terms

These terms are not just a legal formality. They are the operating agreement between you and pk18 — and we take our side of that seriously. From the moment you fund your account via JazzCash or Easypaisa to the point you request a withdrawal, every step follows the rules laid out here. Here is how we hold up our end.

Account Security

Your account is protected through OTP verification on login and on withdrawal requests. We do not share your account credentials or wallet details with third parties outside what is required to process your JazzCash, Easypaisa, or Raast transactions.

Data Handling

We collect only the information needed to operate your account, verify payments, and comply with applicable rules. Your data is not sold. Retention periods follow the requirements of the jurisdictions where we operate.

Term Changes and Notification

When terms change, we publish the revision date on this page and send a notice to your registered account. You are not bound by changes you were not notified of — but continued use after notice counts as acceptance.

Dispute and Escalation Path

If a terms dispute cannot be resolved through live chat or email, you may request a formal review by submitting your account ID and the relevant clause in writing. We aim to respond to formal reviews within the period stated in your account's Help Centre.

Common Questions About These Terms

These are the questions we hear most from Pakistan accounts. If yours is not here, raise it through live chat or the email address in your account settings.

Yes. Every deposit method — JazzCash, Easypaisa, Raast, or bank transfer — is covered by these terms. The payment provider's own rules also apply alongside ours.

We will notify you through your registered account before changes take effect. Funds already in your wallet are not affected retroactively. You can close your account if you do not accept the revised terms.

Accounts may be suspended if a term is breached — for example, opening duplicate accounts or providing inaccurate payment details. Contact support via live chat with your account ID to begin the review process.

Submit a data request through the email address shown in your account's Help Centre. Include your account ID and specify what you are requesting. We will confirm receipt and advise on the applicable retention period.

The core withdrawal terms are the same across all methods. However, Raast transactions are subject to the verification steps that apply to bank-linked payments. Your account must be fully verified before a Raast withdrawal is processed.

It means you are responsible for confirming that accessing pk18 is lawful where you are located in Pakistan. We do not make that determination for you — these terms apply only in regions where access is permitted under local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.