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What You Need to Know Before You Play

pk18 operates under conditions tied to local law and eligible regions — before you open an account or move funds through JazzCash, Easypaisa, or Raast, these are the terms that govern the relationship between you and us.

Jurisdiction-dependent accessAccount terms apply on registrationJazzCash, Easypaisa, Raast coveredPakistan-region policy
pk18 What You Need to Know Before You Play
POLICY CONTACT

Reach Us on Legal or Account Questions

If a clause is unclear or you need to raise a concern about how your account has been handled, our support team is the right first step. Bring your account reference number and the specific section of the terms you are querying — it makes the process faster for both sides.

Live Chat The live chat window inside your account dashboard connects you directly to an agent trained on account and policy queries. Start there for anything urgent.
Email Support For formal legal queries or written dispute records, email gives you a timestamped thread. Include your registered account name and the payment method involved — JazzCash, Easypaisa, or Raast.
Account Help Centre The Help Centre inside your account holds the full terms document, the privacy notice, and the cookie policy. Every version is dated so you can see what changed and when.
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

Your account data stays under our control and is never sold to third parties. We collect what we need to verify your identity, process transactions, and meet any legal obligations that apply in your eligible region. That is the scope — nothing beyond it.

Data Retention Account and transaction records are kept for as long as required by applicable regulations. Once the retention period ends, data is deleted from active systems on a scheduled basis.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through the settings link in the site footer.
Account Security Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, lock your account immediately via the security settings page and contact support.
Requesting Changes You can request a correction to your stored personal data by submitting a written request through live chat or email. We will confirm receipt and process the request within the period required by applicable law.

Common Questions About Our Terms and Policies

These are the questions we hear most often when someone reads through the legal section for the first time. If yours is not here, reach out through live chat with your account reference ready.

Access depends on local law and the eligible region you are in. You are responsible for confirming that use is lawful where you reside before opening or using an account.

Funds deposited from a mismatched wallet are held pending an identity review. Submit your account documents through the Help Centre and support will process the check.

Yes. Submit a written data access request via email or live chat, including your registered account name. We will confirm receipt and respond within the legally required period.

Start with a written request through live chat or email, quoting your account reference and the transaction in question. We acknowledge disputes and resolve them using our internal transaction records.

We post the revised terms with a new date. Continuing to use your account after that date means you accept the updated version. Check the Help Centre for the current dated copy.

Yes. All payment rails — JazzCash, Easypaisa, and Raast — fall under the same account terms. The wallet used for withdrawal must match the one verified on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.